return and refund
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Return&Exchange

About Return and Exchange:

---Without any quality problem

If you want to return an item, please contact us first by sending an email to osolovelybeauty@hotmail.com, You are required return the item within 7 days once it is received. For custom order no return and refund .

1 Return for exchange: you are supposed to pay the shipping fee and the price difference

2 Return for refund: you are supposed to pay the shipping fee and 5% restocking fee will be deducted from your account.

---Quality problem OR wrong products when open the package.

If you find some quality problems after getting the parcel, such as: wrong color, wrong size, wrong style, and so on. Please send an email to contact us first. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will check it at once and offer you some solutions.

Kindly reminder:

1 All the items returned must be dealed with 5 days

2 Please keep the item in original condition, items that has been used or washed is not returnable any more.

3 Please do not return the parcel before you get our permission.or we are not responsible for any loss caused.

About Cancelling:

We can cancel the order for you if you contact us in time after your purchase.

1 Contacting us within 24 hours after you finish the payment, you are charged freely.

2 Contacting us after 24 hours, 3% of the order total will be charged as transaction and handling fee.

3 Orders can't be canceled once the parcel is dispatched or the hair extensions are being customized.

Note:

No matter returning and exchange the products or cancelling the order, you shall be contact us first by service email:osolovelybeauty@hotmail.com

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